Recently I inventoried the facets of NMS and hit a nerve. Part of this process involved using the deficient standards of FCAPS and ITIL and as I should have expected I got a lot of backlash from engineers. So what is my response? In short it is the same message (albeit less “padded”) that I […]
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Overview The post “State of APS, SMS, and NMS Industry (Meta Trends)” described the business end of NMS and its evolution over the last three decades. This article tackles the diversification and specialization of NMS and the impact of the most adopted standards FCAPS and ITIL. Network Management Systems (NMS) has evolved just as much […]
Consulting, when you get down to it, is mostly about people, namely: 1) know yourself, 2) know your clients, and finally 3) Navigate the gap between the two. Ironically, parenting is the same, though more difficult due to the charged emotions involved. In my case I got an extra dose of learning by leveraging my […]
I often get asked this question especially in regards to the best NMS or Application Management solution but the answer is loaded due to 3 strategic issues with the space: 1. “Tool only” solutions are limited due to the industries “security stance toward monitoring” (see http://bit.ly/mVuHSq) Thus, Organizational Structure, Business Processes, and Knowledge Management are […]
I recently came across a LinkedIn post that referred to the more narrow field of Application Performance Management and couldn’t resist responding: http://www.virtualizationpractice.com/blog/?p=12982&utm_source=rss&utm_medium=rss&utm_campaign=why-is-application-performance-management-so-screwed-up Lets face it after 3 decades, Application, System, and Network monitoring has progressed very little. Sure there are lots of new toys but as the article does admit most are at the […]
Life isn’t fair. I think this reality was as daunting to me then as it is to my teenager today. As a young consultant do we ever work less than a 70 hour week? No, because the professional services manager doesn’t want to bother the sales team with a change order to extended the scope […]
It was the fifth call. I didn’t get it – what was it “they” didn’t get? The question burned in my mind after an unusually unpleasant interaction with yet another outsourced call center – this one for my Quicken Business software. But it was a Sunday, I had some free time, and I was up […]
Most of our consultants have at least 2 decades of experience. So it goes without saying that they speak their own language. The following directory of acronyms will help translate some of their texts. ATD: At The Doctor’s BFF: Best Friend Fainted BTW: Bring The Wheelchair BYOT: Bring Your Own Teeth […]
Applications, Systems, and Network Management is dominated by the evolution of the industry. Within this context the various vendors and customers play, often oblivious to the meta trends that determine the ultimate fate of their initiatives. Each decade brings with it a major shift in the context of Applications, Systems, and Network Management and with it different strategies for success. Holding on to bygone approaches and postures ensure catastrophic failure in the present.
The old moto was lean on unbiased, trusted sources. The new moto is buyer beware and do your own homework. Long gone are the days of non-biased, informed “reporting” by Gartner, Forester and others. They disappeared much like the non-biased, informed days of anchor based news. Today everyone has an angle in the globalized “walmart-like” […]
